Contact Us

We'd love to hear from you

Have a question, suggestion, or need help with a faceless video generation? Fill out the form below and we'll get back to you as soon as possible.

We can help with credit balances, billing questions, account access, AI generation issues, commercial use, generated video packages, and privacy requests.

Choose the relevant request type below. For refunds, include your account email, order ID or receipt, purchased credit pack, purchase date, reason, and any related generation ID. Do not send passwords, government IDs, or full payment card details.

Alternative Contact Methods

Email

support@ninjareels.app

Send us an email directly.

We typically respond within 1-2 business days.

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 1-2 business days.

What should I include in my message?

Please include as much detail as possible about your question, issue, or feedback so we can help faster.